Fair use policy
What “unlimited” means on each plan, and the soft limits we use to protect the service from automated abuse. Updated August 2026.
Document scanning
We include generous AI document scanning on every paid plan so normal use is truly unlimited. To keep prices flat for everyone — and to protect the service from automated bulk imports or runaway integrations — we set soft monthly limits calibrated above what a typical fleet your size consumes:
| Plan | Included scans / month | Overage |
|---|---|---|
| Starter | 60 | $0.30 per additional scan, billed on the next invoice. |
| Pro | 250 | $0.30 per additional scan, billed on the next invoice. |
| Fleet | 500 | $0.30 per additional scan, billed on the next invoice. |
Your scan budget resets at the start of every calendar month. Additional trucks or seats on Fleet do not add doc capacity — overage is the path for high-volume fleets.
How the in-app warning works
- At 80% of your monthly budget you’ll see a passive banner — dismissable, just informational.
- At 95% you’ll see a popup the next time you upload, showing exactly how many scans are left and the overage rate.
- At 100% you’ll be asked to explicitly acknowledge the overage rate before any further scans bill. The exact text you click through is logged so you always have a record.
- You can pause or revoke overage at any time in Settings → Billing. No further scans will bill until you opt back in.
Bulk historical import
New accounts (less than 30 days old) can do an initial bulk import of up to a few months of historical documents without it counting toward the monthly cap. We want you off your spreadsheets, not stuck on day one.
Other limits
- Loads, invoices, fuel transactions, expenses: unlimited on every plan.
- Bank sync (Plaid): Pro and Fleet only.
- Email broker outreach: Pro and Fleet only.
- ELD + fuel-card integrations: 1 each on Starter; unlimited on Pro and Fleet.
- Trucks & seats: 1 truck on Starter and Pro. Fleet includes up to 3 trucks (each with its driver’s login) plus 2 office seats; additional trucks or office seats are $99/mo each.
Hitting the limit a lot?
If you’re consistently above your plan’s included scans, reach out at support@overtheroad.ai and we’ll help you pick the right plan or seat count. We’d rather you save money than feed the overage line item.
Last updated August 3, 2026. We’ll email customers if these limits change in a way that could affect your invoice.